For dogs, we recommend collecting a sample as soon as your dog poops, picking it up in a bag, and bringing it to your sampling area right away. For cats, the sample should be less than 8 hours old.
Orders & Exchanges
Gut Health Test
How fresh does the poop sample need to be for analysis?
Should a pet parent discontinue supplements or medications before taking a poop sample for analysis?
When possible, we recommend discontinuing antibiotics and probiotics at least 24 hours before taking a poop sample for analysis.
A customers pet is having diarrhea. Should they still send a poop sample for analysis?
Yes. Our test has been carefully optimized to account for loose stool or diarrhea. When you collect the sample, try to cover as much of the swab tip as you can, and be sure to break off the swab tip and leave it inside the tube.
Will a pet's sample be safe in the mail?
The sample tubes included in the test kit contain a special preservative that keeps the bacteria in your pet’s sample well protected at a wide range of temperatures for up to a year. We have received, and successfully analyzed, fecal samples shipped from 6 of the 7 continents. We recommend sending the tube(s) soon after you collect a sample, but the sample will be safe during transit.
Gut Restore Supplement
What is the Gut Restore Supplement?
The Gut Restore Supplement (fecal transplant in a capsule) provides a whole community of healthy cat- or dog-specific microbes that are sufficient to build a healthy microbiome and restore balance.
Why are some of my Gut Restore capsules different shades of brown?
The Gut Restore Supplement is a natural product that is gently preserved and processed. Small variations in diet, hydration status, or activity can result in capsules that are slightly different colors from one another.
Do the Gut Restore capsules need to be given whole, or can I break them open and mix them with food?
Whenever possible, the capsules should be given whole, and should not be opened. This is because the outer capsule has an acid-resistant coating that protects the bacteria during their journey through the stomach. Without the outer capsule as protection, the bacteria may die in the stomach.
Gut Maintenance Plus
What are the ingredients of the Gut Maintenance Plus supplement?
The active ingredients of the Gut Maintenance Plus supplement are: Saccharomyces boulardii; Bio-MOS (Mannan Oligo Saccharides); PreforPro: LHO1-Myoviridae, LL5-Siphoviridae, T4D-Myoviridae, LL12-Myoviridae.
The inactive ingredients are: Inulin from Organic Jerusalem artichokes; Rice Hull; Rice Bran; Medium-chain Triglycerides (MCT). Capsules contain modified cellulase, pectin, and water.
What is the shelf life of the Gut Maintenance Plus supplement?
From the time the Gut Maintenance Plus supplement is shipped, there will be at least 3 months of shelf life remaining.
How long should a pet take the Gut Maintenance Plus supplement?
The Gut Maintenance Plus supplement is intended for intermittent (on and off) use. On an ongoing basis, it is safe to use for up to 60 days at a time.
Oral Health Test
When is the best time to take an oral sample from a dog?
The best time to collect a sample is first thing in the morning, before feeding a dog. Food particles can contaminate the sample and make the results less accurate.
Orders & Exchanges
How do I cancel or change an order?
If you change your mind and would like to cancel or change your order, please contact us as soon as possible. Emailing us at firstname.lastname@example.org is generally the quickest way to get in touch; alternatively, you can give us a call at (888) 493-1727.
What is your refund policy?
Consumer Brands, Veterinary, and Wholesale
Effective: August 23, 2022
For U.S. and International Customers:
Unopened Product: Full refund if shipped back at customer expense within 60 days of original date of purchase.
Opened Product: 50% refund if shipped back at customer expense within 30 days of original date of purchase.
Empty product - no refund
Refund will be issued upon receipt in Oakland, CA
Should I upload my business resale certificate?
If you live in one of the following US states, you can upload a current business resale certificate for your state to receive a sales tax exemption on purchases with AnimalBiome Wholesale.
Applicable states: AZ, CA, CT, FL, GA, IL, IN, MD, MI, MN, NC, NJ, NY, OH, TN, VA, and WA.
What shipping options are available within the US?
Shipping options for your location are calculated during the checkout process. This allows us to find the best possible rate for your shipment.
Where is your facility located?
Our facility is located in Oakland, California. Our shipping address is below:
400 29th St
Oakland, CA 94609
How can I track my order?
Once your order has shipped, you will receive an email that includes a link to tracking information. Visit this link to track your order along its journey.
How soon will my order ship after it is placed?
Most orders ship within 1-3 business days. Special requests may take longer to accommodate. If you have any questions about the status of your order, please reach out to us. Emailing us at email@example.com is generally the quickest way to get in touch; alternatively, you can give us a call at (888) 493-1727.
What countries do you ship to?
Updated December 8, 2022
We currently ship to the following countries with no restrictions (all products ship):
- Hong Kong
- South Africa
- South Korea
- United Arab Emirates
We currently ship to the following countries with some restrictions (we are not able to ship any Gut Restore products or Kits containing Gut Restore to these countries):
- United Kingdom (Great Britain)
Our Customer Service team is available Monday to Friday at 888-493-1727.
You can also email us at firstname.lastname@example.org. We look forward to connecting with you!